Skroutz.de

Shopping Safety Skroutz

Buy from the Basket of Skroutz the products you want and we guarantee that you will receive your order or get your money back.

Money-back guarantee

If for any reason you want to cancel your order before receiving it or return a product, you can request a refund of your money*. In this case, your money is refunded immediately and quickly.

I changed my mind

You can cancel your order at any time. This can be done through your account or by contacting us. In any case, we guarantee that you will get your money back in full.

I received the wrong product

You can return the products you buy through the Skroutz within 14 days from the date of receipt in their original condition without any charge.

It is defective my product

Did you find a defect in any product of your order? All purchases through Skroutz are covered by a 2-year warranty! For the 1st year, we will take care to repair any defect. If this is not possible, we will replace the product or refund your money! For more information, see our return policy!

Free Returns

If you received a wrong or defective product or if you simply changed your mind, the return process is free*, extremely simple, and immediate. Skroutz takes care of all return and reshipment costs of the order in case you want a product replacement.

Start a return
*In order to serve you and guarantee the return of your money and free returns, conditions and restrictions apply. You can learn more by reading the Return Policy.

Continuous Service

The team of Skroutz is close to you throughout the purchasing process and beyond. From the moment you place the order, we know and monitor every step of your parcel until it reaches your hands. Even after you receive the parcel, we are by your side providing the best possible support to resolve any question or problem that arises.

Secure payments

In Skroutz we strictly adhere to international electronic transaction security regulations. Thus, your card details are always safe. When you choose to save your card for convenience in future purchases, the details are securely stored with the partnering bank.